Get Review Insights

Endpoint returns a snapshot of reputation insights along with the vendors competitors insights

GET /vendors/{vendorId}/insights

Pulls a summary of online reputation insights for a vendor. Note: you need to connect the source as an integration in the dashboard and have the competitors prefilled.

Request

GET https://marketplace.cloutly.com/api/v2/vendors/{vendorId}/review-insights

Response

{
  "topInsights": [
    {
      "category": "Food",
      "topic": "Overcooked Pasta",
      "mentions": 7,
      "label": "7 people complained about the pasta being cooked.",
      "sentiment": "negative"
    }
  ],
  "recentInsights": [
    {
      "category": "Food",
      "topic": "Overcooked Pasta",
      "mentions": 7,
      "label": "7 people complained about the pasta being cooked.",
      "sentiment": "negative"
    }
  ],
  "statistics": {
    "totalReviews": 140,
    "averageRating": 4.2,
    "averageRatingTrend": -2.1
  }
}

Comments

• You can display this to the vendor in your dashboard or by weekly email digests

• recentInsights are Insights within the last 30 days.

• topInsights are Insights since all time.

Example of Review Insights